Workforce Optimization Impact Calculator

Most executives recognize the symptoms of sub-optimum employee scheduling: Overstaffing, understaffing, and overtime. But many fail to grasp the full financial benefits of addressing the problem.

This calculator enables you to estimate the impact on your business of optimizing your workforce with Weave.

Workload

Contacts per Day

1,500

Average Handle Time (minutes)

7

Workforce

Agent cost (per hour)

20

Utilization (%)

50%

Weave Workforce Impact

Utilization Improvement:

Conservative Estimate (%)

2%

Optimistic Estimate (%)

10%

Note
This tool only estimates the labor cost savings from utilization improvements. Other benefits are not quantified:
- Reduced customer wait times (Average Speed of Answer)
- Enhanced customer loyalty
- Reduced overtime
- Improved employee satisfaction

Impact Calculator for Contact Centers

Cumulative Business Impact

Business Impact Summary

	Conservative	Optimistic
Labor Cost Savings (per week) (from increased utilization)
Profit Impact
Monthly
Yearly
Cumulative 3-Year Impact

Download the Excel version

Get a customizable spreadsheet with additional parameters for a deeper analysis of your business

Intelligent workforce scheduling software for businesses with fluctuating demand.

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Weave Workforce
330 E. Liberty Street
Ann Arbor, MI 48104

(734) 492-0286

info@weaveworkforce.com