January 2021

Negative employee interactions are often caused by a mismatch between the service to be rendered and the employees available to provide it. While staff members must of course be trained in positive customer interaction, even experienced staff members can leave customers with negative impressions when their skill set or capacity for workload is not adequately matched to the job requirement.

Rather than falling behind by duplicating last week’s schedule, jump ahead to the labor optimization tools that can predict tomorrow’s needs and match workforce to workload-providing certain forecasts in uncertain times.