July 2021

Particularly service businesses can benefit greatly from the power of AI. While most business owners and managers have some sort of idea how their upcoming customer demand will fluctuate, few truly know and none are fully prepared when things suddenly deviate from past performance.

For service businesses, there are few constants when it comes to forecasting workload because everything depends on seemingly unpredictable customer flow. The result is scheduling based on one-dimensional historical views, hoping for a repeat of customer flow. Not only is this method ineffective, it is also inefficient.

While there are uncountable applications for AI, demand prediction for service-oriented businesses is providing a noticeable edge to those businesses that are utilizing the power of artificial intelligence.