October 2021

It is understandable that for many businesses the challenge lies in accurately “anticipating what’s next” – and then being able to implement real-time adjustments (…) So how does one actually make its business operations “data-driven and dynamic”? As daunting as big words like “artificial intelligence”, “algorithm”, and “predictive modeling” may seem, their application is less intimidating than one would think.

There are several possible priorities to consider when optimizing a workforce, like customer experience, employee experience, and cost savings. Because it is impossible to maximize all three at the same time, it is important to understand each of these dimensions, including their benefits and tradeoffs, in order to strike the right balance for your company.