Much like a team’s performance on the playing field, success and productivity in the workforce is driven by a few foundational factors. Encouraging employees to build on their strengths and work as a team towards a common goal can be easily achieved by implementing 5 principles.
Weave Workforce and Fixed Ops Pros have signed a partnership agreement to bring workforce optimization software to automotive dealerships throughout the United States and Canada. The Weave Workforce solution helps dealerships increase profit and productivity by applying AI-based workload forecasting and automated technician scheduling.
You are aware that your business has chronic periods of being short staffed. Your employees are often rushed to assist customers at hand during peak hours, and customers frequently turn impatient due to long wait times or poor service. Now what? How do you go about fixing understaffing issues in a systematic, effective way without increasing the number of employees?
Often, understaffing is not a conscious decision by management but is instead caused by an inability to predict the peaks and valleys of demand. Staffing to the average customer flow does not account for sporadic peaks in demand. Stores that have fluctuating rush periods may inadvertently become understaffed during these sudden demand peaks.
Negative employee interactions are often caused by a mismatch between the service to be rendered and the employees available to provide it. While staff members must of course be trained in positive customer interaction, even experienced staff members can leave customers with negative impressions when their skill set or capacity for workload is not adequately matched to the job requirement.
Rather than falling behind by duplicating last week’s schedule, jump ahead to the labor optimization tools that can predict tomorrow’s needs and match workforce to workload-providing certain forecasts in uncertain times.
Building on the foundation of a clear view of productivity and a robust forecast, a business can truly optimize their workforce to fit the future workload. This will allow them to minimize excess labor costs from overtime when demand is high and avoid overstaffing when demand is low.
Balancing the needs of customers, employees, and businesses through optimum employee scheduling is inherently difficult. But recognizing the potential benefits in terms of productivity and customer satisfaction, it is also fundamental to address this challenge for the health and sustainability of a business.
John Larsen, Weave Workforce CEO, provides a brief interface overview of our AI-based employee scheduling software.
Background Belle Tire is a family-owned tire retailer with over 100 locations across Michigan, Northern Ohio, and Indiana. In addition to selling tires, the company offers a variety of automotive repair services to customers. The President of Belle Tire, Don Barnes, sensed an opportunity to
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View John Larsen’s recent presentation “Harmonizing Workforce Schedules with Uncertain Demand” at A2.AI, Ann Arbor’s Applied AI Conference.
Weave Workforce has announced the launch of its new website to further support its mission, helping service businesses address the persistent challenges of aligning employee schedules with fluctuating demand.
The world finds itself in a situation that few could imagine just a few short months ago. Uncertainty swirls around us, inducing feelings of fear and doubt with the potential to bring the global economy to a halt.
RXA, the leader in applied artificial intelligence, advanced data science, and analytics allowing companies to make smarter, faster decisions, announced today the establishment of Weave Workforce LLC, an RXA studio company.
Retailers need to move beyond “considering” artificial intelligence (AI) in their enterprise to integrating it as an essential business tool.
How much did you spend on labor last month? Last week? Today? What do you do when you are spending too much on labor? Overstaffing contributes to millions of dollars in bottom line losses for stores each year.